JOSH HAIR PRIVACY POLICY

Last Updated: 09/06/2025

Josh Hair and Beauty (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This policy applies to all personal data collected through:

• Our website: www.joshhairandbeauty.com

• In-person visits to our salon

• Online store purchases

• Social media communications

• Email and phone interactions

By using our services or accessing our website, you agree to the practices outlined in this policy.

1. Who We Are

Josh Hair and Beauty is a haircare salon and retail business based in the UK, offering high-end hair services and products, including wigs, bundles, treatments, and styling. We are the data controller responsible for the personal data you provide.

Contact Information:
Josh Hair and Beauty
Email: info@joshhairandbeauty.com

2. The Data We Collect

We may collect, use, store, and transfer the following types of personal data:

a. Identity Data

• Full name

• Date of birth

• Gender

• Photographs (for client portfolios with consent)

b. Contact Data

• Email address

• Telephone number

• Billing address

• Shipping address

c. Appointment & Service Data

• Booking and appointment history

• Hair type, condition, and style preferences

• Consultation notes and patch test records

• Medical or allergy information (where relevant)

d. Financial Data

• Payment card details (processed securely through third-party processors – not stored on our servers)

• Transaction history

e. Technical Data

• IP address

• Browser type and version

• Device type and operating system

• Usage data and interaction with our site
  
  

f. Marketing & Communications Data

• Your preferences in receiving marketing from us

• Your communication preferences

• SMS or email campaign engagement (opens, clicks)
  

3. How We Collect Your Data

We collect personal data through:

• Direct interactions: Booking appointments, purchasing products, or contacting us via phone, email, or social media.

• Automated technologies: Cookies and tracking pixels used on our website and emails.

• Third parties: Payment providers (e.g., Stripe, Klarna), analytics providers (e.g., Google Analytics), and marketing platforms (e.g., Klaviyo).
  

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data:

• To book and manage salon appointments

• To process product purchases and arrange delivery

• To personalise client consultations and services

• To send booking reminders and order confirmations

• To respond to enquiries and provide customer support

• To send promotional offers, newsletters, and updates (with your consent)

• To analyse usage data to improve our services and website performance

• To comply with legal, tax, and accounting obligations

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent: You have given clear permission for us to process your data for specific purposes (e.g., marketing).

• Contract: Processing is necessary for the performance of a contract (e.g., providing hair services or products).

• Legal Obligation: To comply with regulatory and statutory requirements.

• Legitimate Interests: For operational purposes, business development, and service improvement, where your rights and freedoms are not overridden.

You can withdraw your consent at any time by contacting info@joshhairandbeauty.com.

6. Sharing Your Personal Data

We do not sell your personal data. However, we may share your data with trusted third parties for the purposes stated above:

• Payment processors: Stripe, Klarna, PayPal

• Shipping providers: Royal Mail, DPD, Hermes

• Email and SMS platforms: Klaviyo, Twilio

• IT and system support providers

• Professional advisers: Accountants, legal representatives

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

7. International Transfers

Your data may be transferred to and stored outside the UK or EEA, especially when using cloud-based systems or third-party processors. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or approved certifications.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:

• Up to 6 years for financial and transaction records (for tax/legal compliance)

• Up to 24 months after your last appointment or purchase for service-related data

• Until you unsubscribe or withdraw consent for marketing data

Once your data is no longer needed, we will securely delete or anonymise it.

9. Your Legal Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete data

• Erase your data (right to be forgotten)

• Restrict or object to processing under certain conditions

• Data portability – request your data in a machine-readable format

• Withdraw consent at any time for marketing purposes

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, email us at info@joshhairandbeauty.com.
To lodge a complaint, visit the ICO at: www.ico.org.uk

10. Data Security

We implement strict technical and organisational measures to protect your personal data, including:

• SSL encryption on our website

• Secure, GDPR-compliant platforms for email and payment processing

• Access controls and data minimisation

• Staff training on data handling and confidentiality

11. Cookies and Tracking

We use cookies and similar technologies to:

• Analyse traffic and website performance

• Remember user preferences

• Track engagement with emails and offers
  

You can manage cookie settings through your browser or decline non-essential cookies via our website banner. For more information, see our [Cookie Policy] (if applicable).

12. Third-Party Links

Our website or communications may include links to third-party websites or tools. We are not responsible for the privacy practices or content of these sites.

13. Changes to This Privacy Policy

We reserve the right to update this policy to reflect changes in law or our practices. When we do, we will revise the “Last Updated” date. We recommend checking this page regularly.

Contact Us
If you have any questions about this policy or how we handle your data, contact:

Josh Hair and Beauty
Email: info@joshhairandbeauty.com

TERMS & CONDITIONS 

Terms & Conditions

Last Updated: 09/06/2025

Welcome to Josh Hair and Beauty. These Terms and Conditions govern your use of our website, your bookings, purchases, and interactions with our services — both in-salon and online. By accessing or using our website, purchasing our products, or booking services, you agree to be bound by the following terms. If you do not agree with these terms, please refrain from using our services.

Josh Hair and Beauty is a UK-based salon and retailer offering professional hair services, premium wigs, bundles, and haircare products.

Business Contact:
Josh Hair and Beauty
Email: info@joshhairandbeauty.com
Registered Address: [Insert Salon Address]
Company Registration Number: [Insert if applicable]

1. Definitions

• “We,” “us,” “our” – refers to Josh Hair and Beauty.

• “You,” “your” – refers to the customer, client, or user.

• “Site” – means our website, www.joshhairandbeauty.com.

• “Services” – refers to both our salon treatments and online product sales.

2. Appointments and Salon Services

a. Booking

• Appointments can be made via our website, phone, email, or in person.

• A non-refundable deposit is required for all bookings to secure your slot.

• We reserve the right to decline appointments at our discretion.

b. Cancellations & Late Arrivals

• Cancellations must be made at least 48 hours before your appointment to retain your deposit.

• Cancellations within 48 hours may result in loss of deposit.

• Clients arriving more than 15 minutes late may have their appointment shortened or rescheduled and may still be charged.

c. Client Responsibility

• Clients must inform us of any allergies, sensitivities, or health conditions that could impact services.

• We reserve the right to refuse treatment if contraindications exist.

d. Results & Aftercare

• We do not guarantee results unless aftercare instructions are followed.

• No refunds will be given for dissatisfaction based on personal expectations or lack of maintenance.

3. Product Sales (Online & In-Salon)

a. Product Information

• We strive to ensure all product descriptions, images, and pricing are accurate.

• We reserve the right to update product details and availability at any time.

b. Orders

• All orders are subject to availability and confirmation.

• Prices are in GBP and inclusive of VAT unless stated otherwise.

• Orders are only confirmed once payment is successfully processed.

c. Dispatch & Delivery

• We aim to dispatch orders within 1–3 working days.

• Delivery times vary depending on the courier service and location.

• We are not liable for delays caused by third-party delivery providers.

d. Returns & Refunds

• Due to hygiene reasons, wigs, bundles, and haircare products can only be returned if unused, unopened, and in original condition.

• Returns must be initiated within 14 days of delivery.

• Customers are responsible for return postage unless the item is faulty or incorrect.

• Refunds are processed once the item has been received and inspected.

4. Promotions & Discounts

• Promotional codes are limited-time offers and subject to availability.

• Only one discount code can be used per transaction unless otherwise specified.

• Discounts cannot be exchanged for cash or used retrospectively on previous purchases.

5. Gift Cards & Vouchers

• Gift cards are non-refundable and valid for 12 months from purchase.

• They can be redeemed for services or products unless otherwise stated.

• Lost or stolen vouchers cannot be replaced.

6. Intellectual Property

All content on this site — including logos, images, videos, product descriptions, and brand names — is the property of Josh Hair and Beauty or its licensors and protected by copyright and trademark laws.

You must not:

• Reproduce, duplicate, or copy content for commercial use without express written permission.

• Use our trademarks or branding in a misleading way.
  

7. Website Usage

a. Access and Availability

• We aim to keep our website operational but do not guarantee uninterrupted access.

• We reserve the right to suspend, withdraw, or change the site without notice.

b. User Conduct

You agree not to:

• Use the site for unlawful purposes

• Distribute malware or spam

• Attempt to gain unauthorised access to the website

8. Limitation of Liability

To the fullest extent permitted by law, Josh Hair and Beauty shall not be liable for:

• Any indirect, incidental, or consequential losses or damages

• Adverse reactions or results from services or products unless caused by proven negligence

• Loss of earnings or appointments due to late arrivals or cancellations

• Damage caused by improper product use or failure to follow aftercare
  

Our total liability for any claim arising from your use of the site or services is limited to the amount paid by you to us in the 12 months prior to the claim.

9. Health & Safety

• Clients must disclose any scalp or skin conditions, allergies, or medical issues before treatments.

• We maintain the highest hygiene and sanitisation standards and reserve the right to refuse service if we believe it may pose a health risk.

10. Children’s Services

We offer services to children under 16 only with parental consent. The parent/guardian must be present during the appointment

11. Changes to These Terms

We may update these terms at any time. Changes will take effect upon posting to the website. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.

13. Contact Us

For any questions about these terms, please contact:

Josh Hair and Beauty
Email: info@joshhairandbeauty.com