Salon Coordinator / Receptionist Job|Uncapped Commission|Full-Time or Part-TimeSalary: £1,300 – £1,700 per month
Job Type: Full Time or Part Time | Permanent
Location: 55 Frith Road, Croydon CR0 1TB, Croydon Role Overview Josh Hair and Beauty Salon is looking for a friendly, organised and customer-focused Salon Coordinator / Receptionist to join our team. This role is perfect for someone who thrives in a client-facing, fast-paced salon environment and enjoys keeping daily operations running smoothly behind the scenes. You will be the first point of contact for our clients and play a key role in delivering an exceptional salon experience from arrival to checkout. Key Responsibilities Client Experience & Front of House
You will be responsible for creating a welcoming and professional environment for every client. - Greet clients warmly and professionally on arrival
- Check clients in and out using Salon IQ, ensuring records are accurate
- Offer refreshments and maintain a welcoming salon atmosphere
- Keep the reception and waiting area tidy, calm and fully stocked
- Send appointment reminders, follow-ups and relevant client communications
Appointments & Scheduling You will manage the salon diary and ensure appointments run smoothly. - Book, reschedule and cancel appointments using Salon IQ
- Answer phone calls, WhatsApp and Instagram enquiries promptly and professionally
- Maintain accurate client records, preferences and service history
- Manage walk-in enquiries and resolve scheduling conflicts
- Support stylists by keeping them informed and on time throughout the day
Administration & Salon Coordination You will help keep the salon organised and running efficiently. - Monitor salon email inbox and assist with daily admin tasks
- Help with stock checks and product reordering (colour, treatments and retail)
- Maintain inventory records and notify management when stock is low
- Assist with preparing client packages and service bundles
- Support paperwork and forms for new and existing clients and staff
Essential Skills & Experience - Previous experience in a salon, reception, hospitality or admin role
- Excellent verbal and written communication skills
- Highly organised with strong attention to detail
- Confident using technology and booking systems (training provided)
- Ability to multitask and stay calm in a busy environment
- Friendly, professional and naturally hospitable personality
Desirable (Not Essential)
Experience using Salon IQ or other salon booking software
Interest in the hair, beauty or wellness industry Why Join Josh Hair and Beauty? - Flexible full-time or part-time hours
- Friendly and supportive salon environment
- Opportunity to grow within a thriving business
- Work at the heart of a busy, client-focused salon
Apply Online If you enjoy working with people and want to be part of a welcoming salon team, we’d love to hear from you. Apply online or get in touch in confidence to discuss the role further. | 